Busbud has announced the winners of its 2025 Travellers’ Best Awards, recognising Canadian bus companies based on passenger feedback.
The awards highlight operators that have demonstrated reliability, service quality, and positive customer experiences.
The awards were determined through an analysis of customer reviews from 2024. Travellers who booked with Busbud provided ratings based on satisfaction, punctuality, comfort, and amenities.
The evaluation included all Canadian bus companies with more than 100 reviews over the past year.
Best Canadian Bus Company: Orléans Express
Orléans Express received the Best Canadian Bus Company award, based on passenger reviews. Travellers cited punctuality, cleanliness, and professional drivers as key factors.
The company offers spacious seating, onboard WiFi, USB chargers, and a focus on safety.
Best Wi-Fi Connection: Maple Bus
Maple Bus was awarded Best Wi-Fi Connection for its internet reliability. Passengers noted that the service allowed them to work, stream, and stay connected throughout their journeys.
The company also received positive feedback for its customer service and well-timed stops.
Best Shuttle: Vivo Green
Vivo Green was named Best Shuttle Service for the second year in a row.
The company provides transportation to destinations including the Canadian Rockies and is recognised for reliable service, friendly drivers, and comfortable vehicles.
Most On-Time Service: Red Arrow
Red Arrow received the Most On-Time Service award for its punctuality. The company is noted for maintaining reliable departure and arrival times on routes across Alberta and Ontario.
Passenger reviews also highlighted its seating comfort and onboard amenities, including complimentary refreshments and WiFi.
Best Customer Service: Autobus Maheux
Autobus Maheux was recognised for Best Customer Service. Passengers praised the professionalism of its drivers, the cleanliness of its buses, and the overall organisation of its services.
