EZfare App Receives Overwhelmingly Positive Reviews

SARTA Users Give EZfare Mobile Ticketing App Overwhelmingly Positive Reviews, Say Contactless Fare Payment System Makes Riding Safer during the COVID-19 Pandemic

More than 86% of people who use the free EZfare mobile ticketing app are “extremely satisfied” with the innovative cashless fare payment system according to a recent survey of Stark Area Regional Transit Authority (SARTA) riders conducted by researchers from Cleveland State University’s Levin College of Urban Affairs. Developed by NEORide and the consortium’s technology partner Masabi, EZfare is now being offered by 13 transit systems in Ohio, Kentucky, and Michigan and is available on the EZfare app, the Transit app, Uber and Moovit.

Board President for NEORide, Ben Capelle, said:

“It’s very encouraging that the survey results show that EZfare improves the transit experience and makes our services more accessible for our customers. We have seen a large conversion to mobile fare payment for the convenience and safety it offers and I hope these results allow us to bring EZfare to more transit systems to expand the benefits to transit customers.”


Along with ease of use and convenience, the vast majority of respondents said having a touchless/contactless fare payment system is extremely important in the COVID-19 era.

Chair of Maxine Goodman Levin College of Urban Affairs at Cleveland State University, Professor Robert Simons, said:

“Along with masks, social distancing, and isolating operators, EZfare is an essential element of the safety protocols our transit systems have adopted since the pandemic began.”


The importance of providing safe public transit is underscored by another data point from the survey: 80% of the respondents do not own a personal vehicle and therefore depend on public transit to travel to work, school, shopping, medical appointments, and other destinations.

Executive Director of SARTA, Kirt Conrad, said:

“We know our riders rely on us to get them where they need to go and to get them there safely. The contactless feature wasn’t a major consideration when we began developing the app, but it’s become a major selling point and advantage in the post-COVID-19 world. EZfare is now both the easiest and the safest way to pay for public transit.”

EZfare mobile ticketing app reviews

The vast majority of respondents said having a touchless/contactless fare payment system is extremely important in the COVID-19 era.
CEO of Masabi, Brian Zanghi, said:

“EZfare is providing a convenient way for passengers to take public transit safely, without needing to use cash or interact with ticketing infrastructure. We are extremely pleased with the feedback from riders and look forward to helping continue bringing safe and innovative fare payment solutions to agencies across Ohio, Kentucky and Michigan.”


The survey of SARTA riders is the first component of an extensive data collection project that will be conducted by CSU’s Levin College. The project, which is led by Professor Robert (Roby) Simons and a team of CSU students and colleagues, will measure how well the EZfare system is working, provide valuable insight about transit riders, and enable NEORide and its partner transit agencies to plot a clear course for the future of public transit.

The EZfare program, including the research project, is being funded by a $1,997,503 Integrated Mobility Innovation grant awarded to SARTA by the U.S Federal Transit Administration (FTA) earlier this year.

CALSTART, a nonprofit organization working nationally and internationally with businesses and governments to develop clean efficient transportation solutions will be handling data management and multi modal solutions for this project.

Regional Director for CALSTART, Maureen Marshall, said:

“We believe in transit equity and the EZfare payment system is providing improved mobility aimed at significantly benefiting the unbanked, underbanked, low-income, disadvantaged, disabled, student, elderly and other underserved populations. We need to give people options for accessibility that address safety during these unprecedented times.”


Detailed information about the app and download links may be found at www.ezfare.us. The app can be found in the App Store and at Google Play by searching for “EZfare” and is also available via the Transit app, Uber and Moovit.

This article was originally published by Masabi.

All the Latest News

Contact Masabi

Use the form opposite to get in touch with Masabi directly to discuss any requirements you might have.

    We'd love to send you the latest news and information from the world of Bus-News. Please tick the box if you agree to receive them.

    For your peace of mind here is a link to our Privacy Policy.

    By submitting this form, you consent to allow Bus-News to store and process this information.

    Follow Bus-News on LinkedIn
    Follow Bus-News on Twitter