How Strætó Is Using Swiftly to Improve On-Time Performance by 20%
When you’re in charge of getting the residents of Reykjavík and the surrounding countryside where they need to go, it’s important that you have the best possible platform. Swiftly lets Strætó do more than previous tools, allowing planners to overhaul and improve routes beyond what they could have ever done before. With Swiftly, Strætó’s planners can get visualisations of the routes that need the most help. They can gauge the health of their entire system, dig into problem areas, and deliver more reliable transit for riders. Strætó’s customer support team can also use Swiftly to answer queries faster and with more accuracy.
Strætó, which has been serving Iceland for two decades, has 150 vehicles and 64 routes. But their previous tools weren’t sophisticated enough to give them the data insights they needed. They had been using a combination of homegrown and external tools to get a glimpse into their operations, but the process was overly complicated and lacked features for really understanding their public transport system.
“We were struggling with existing tools and wanted an all-in-one platform that could solve lots of problems — the planning and operations teams in particular.”
That meant that when it came time to make changes, like examining how a specific route could be tweaked, adjusting a schedule to improve on-time performance, or tackling a Bus Rapid Transit project, the team had to do a lot of the legwork on their own. Their tools didn’t provide customer service a full picture of where the buses were at any given time. It also didn’t provide planners an overview of where the buses were being held up, nor did it provide them a full picture to help them adjust run-times.
“There were limits to what our tools could do. They didn’t provide us with suggested run-times based on our historical data, for example. We had to ride the bus between the stations and figure it out ourselves.”
Strætó began using Swiftly last year, and nearly every team at the agency now uses it to make Reykjavík’s buses more reliable. Strætó’s staff has been dazzled by how much easier Swiftly makes it to do their jobs.
“Swiftly is so user friendly and visual. It lets us look at on-time performance and delays in the network. It also gives us suggested run-times based on data to help us make our schedules.”
Einarsdóttir and the rest of the planning team use Swiftly to improve schedules and on-time performance.
“We use the On-Time Performance module to see how our vehicles are adhering to schedules. And we use the Run-Times module to see how our current schedules compare to suggestions based on historical run-time data.
“We added two new routes and we used Swiftly to build them. We also overhauled one of our routes recently. The passengers and drivers were complaining about how Route 13 was always late, and we found a way to fix it. We used the suggested run-times in Swiftly to change the schedule, and now it’s much, much more on-time. The schedule is about 20% more accurate. The operator was really happy with the change and we stopped getting customer complaints.”
Prior to Swiftly, the planning team would have used anecdotal evidence from operators to find out where to make changes, which would have been more time consuming and less accurate.
“Prior to Swiftly, we would have met with the drivers and asked them what they would have suggested. With Swiftly, it was faster and easier to implement changes. It gave the team more time to work on the new route network instead.”
And the planning team is already making plans to use Swiftly to improve other parts of the system.
“We are going to use Speed Map to fix a bus that’s always late because there isn’t enough time in the schedule. The agency doesn’t want to add a bus, and they’re trying to figure out ways to make the bus run more on time. We’re going to use Swiftly to see where the delays are and how we can do something about it, and present that information.
“Without Swiftly, we wouldn’t have had data. We would have had a graph of how many times the bus is late, but that’s it. We’d otherwise only have to rely on information from bus drivers. But now we can show different parts of the map and how it would be different. And we make the case with more than just our words.”
The planning team has been using Swiftly to prepare for a Bus Rapid Transit (BRT) project in Reykjavík — a big undertaking that requires a lot of time and energy.
“I was asked to look at a certain part of the city centre to see how late buses usually are, to understand if BRT would need to be in a separate lane. I took morning and evening rush hours, looked at the speeds in Speed Map, took a screenshot, and made a presentation. I could show the information really clearly on a map to the conceptual design team and they liked it so much, they wanted access to Swiftly!”
This was a big change from how she would have approached the BRT project before Swiftly.
“Prior to Swiftly, I would have asked my programming guy to make a special program to get the information on rush hour speeds from our data. He’s really busy, and it would have taken him a few days. And it would have been even harder to then make the information interesting and visual on a map. It only took me one hour to do all of that with Swiftly.”
Strætó’s planners aren’t the only people at the agency who have saved time thanks to Swiftly. The customer service team has benefited from Swiftly as well.
“When we get complaints from customers, we need to see if a bus stopped at a bus stop or not. We can use the Playback module to quickly see what actually happened, and use the Map View in Live Operations to look up if a bus was early or late.
“List View, which is also part of Live Operations, has also been helpful. It’s a good tool to see what buses are running on time or not. It makes it easy to see if they’re on schedule.”
That’s particularly useful in areas where buses are covering a lot of kilometers, with big gaps between buses.
“It’s helpful for buses that don’t run that frequently, like in the countryside. We can tell customers to please be aware that it might take a few hours for the next bus to arrive.
“Before Swiftly, we had to take a look at our map and then compare it with other tools. With Swiftly, it’s easier to see what we need. It’s saved time. We can do it all with one program. And I like to use so many different modules. I use GPS Playback, Live Operations, and sometimes On-Time Performance and Speed Map.
“I like to dig into the data. It’s just for me, just for the fun of it. It’s very interesting, if you like buses in general. You can surf around in the data with Swiftly.”
The Strætó team has been very pleased with Swiftly and what it allows them to do.
“Swiftly is user friendly. Compared to what we had before, it’s a whole different thing. We’ve seen a lot of improvements over the last few months, particularly in planning. With Swiftly, it’s easy to see what we should do to make service more reliable.
“Swiftly is easy to work with. Playback is easy. Live Operations is easy. And at the same time, I can look up further information on timing and performance if I want. It helps us provide good service in general. We want to give out quick, accurate information to our customers.”
“Swiftly saves us a lot of work. Swiftly helps us be more reliable because it’s important that the schedule is as correct as possible. The passengers trust us more with Swiftly because the schedule is more accurate. I’m looking forward to being able to use Swiftly more.”
The Strætó team has been impressed with the customer support that the Swiftly team has provided them.
“We noticed from the beginning that the Swiftly team was there for us. Swiftly pointed out different ways for us to work on an issue. Our Swiftly Customer Service Manager makes helpful suggestions on areas where we can improve service.”
The Strætó team also likes that Swiftly makes automatic updates and is regularly adding new modules and improvements to existing tools.
“We find that Swiftly is always on track and always making updates. Swiftly is always trying to improve the tools that we have. That’s something new for us.
“Compared to what we had before, this is a big step forward. I’m not sure what makes Swiftly so special — if it’s the program or the people. But it’s most likely both.”
This article was originally published by Swiftly.
TechX partnered with Cisco for the Cisco Partner Summit 2023 to ensure the over 3,000 attendees arrived as planned.
Alexander Dennis has confirmed that Stagecoach is its launch customer for the Enviro100EV small electric bus, with an order for 20 units.
Electreon and MAHLE’s wireless positioning methodology DIPS has been selected for the global SAE J2954 standard.
Contracts to deliver 360 electric buses and their charging infrastructure have been awarded to four companies across Singapore.
Operators can now order a pre-defined Ebusco 2.2 low-floor bus with a battery pack of more than 400 kWh through the Consip system.
VDL Bus & Coach has demonstrated that its new generation Citea electric bus can cover more than 500 kilometres under operating conditions.
Daimler Buses has delivered its first series-production Mercedes-Benz eCitaro G fuel cell articulated buses to Rhein-Neckar-Verkehr (RNV).
Solaris Bus & Coach is set to deliver 10 new electric buses to the City of Gniezno, following a recent agreement between the two parties.
Transit Systems will soon deploy Victoria's first hydrogen buses around Melbourne, Australia as part of the state's zero-emission trial.
Wrightbus has launched a new series of zero-emission electric buses in Oxford as part of the city's effort to achieve net zero by 2040.
Solaris Bus & Coach has signed a contract to deliver 20 Urbino 12 hydrogen buses to Wałbrzych, Poland.
New vehicle charging facilities at Dublin Bus' Summerhill Depot have been completed and are due to enter operation this week.
DPP, Škoda and Solaris have presented the double-articulated trolleybus that will operate to Václav Havel Airport Prague (PRG).
Totalkare supports companies in maintaining their fleets with its workshop equipment, leading to improvements in depot and road safety.
FlixBus is expanding its partnership with Stockport-based operator, Belle Vue, who will add three new Yutong coaches to its fleet in 2024.
TransLink has announced that three new Bus Rapid Transit (BRT) corridors will be established in Metro Vancouver.
Silviya Barrett, Director of Policy and Research at Campaign for Better Transport looks at why the government should support the use of bus lanes.
Wrightbus has been awarded a new contract to deliver a further 80 electric buses to Abellio for operation in London.
Hitachi and FirstGroup will purchase up to 1,000 electric bus batteries through a new joint venture for FirstGroup’s First Bus division.
The FTA has announced it has awarded a 110.6 million USD construction grant to the city of Madison, Wisconsin.
Karsan has commenced deliveries of its 18-metre e-ATA electric buses ordered by TPER for service in Bologna, Italy.
BYD will supply four Dreamer Type D Battery Electric Buses to Attridge Transportation and York University in Canada.
Proterra has announced the Chapter 11 sale of its Proterra Transit and Proterra Energy business lines to Phoenix Motor and CSI.
Abellio has officially debuted its brand-new line of single-deck electric buses, the e.City Gold, in London.
Wavecom recently attended the largest bus and coach-only B2B exhibition in the world, Busworld Europe 2023.
Arriva has won an additional two bus contracts and has announced plans to invest in 87 new electric buses in London.
Washington Metro's first two 60-foot electric buses have entered service on route W4 from Anacostia to Deanwood.
Totalkare reveals what you need to know about vehicle diagnostic equipment — with the questions it gets asked the most.
GreenRoad Technologies and Stratio have joined forces to bring transport fleets a best-in-breed AI-based solution.
Hong Kong’s MTR Corporation has ordered 35 Enviro500EV electric double-deck buses from NFI subsidiary, Alexander Dennis.
Scania West Africa is collaborating with TotalEnergies, ANADER, LA SIR and SOTRA to launch a biodiesel pilot in Abidjan, Côte d’Ivoire.
Yutong has delivered another 263 units for the TGA long-distance passenger transport project of Saudi Transport Development Authority.
Volvo has announced that it is acquiring Proterra's battery business from Proterra Inc. and Proterra Operating Company.
Snapper Services is joining forces with Transit, combining bus network performance reporting with real passenger insights.
Dancer Bus has presented two fully electric buses at the Smart City Expo World Congress in Barcelona, Spain.
Škoda Group has won a contract to provide full-service maintenance work for a local bus fleet in the city of Teplice.
The Regional Transportation Commission of Southern Nevada (RTC) has launched a fleet of four new electric buses.
Roger Brereton, head of sales at steering system manufacturer Pailton Engineering, identifies three key themes from Busworld 2023.
The Massachusetts Bay Transportation Authority (MBTA) has launched its Bus Priority Vision and Toolkit to support investments in 26 corridors.
Full-service transport provider Grange Travel has recently opened its new workshop with equipment from industry experts Totalkare.
Karsan has signed a distributorship agreement with Damera to supply its electric buses in the US.
Northern Ireland Office Minister Steve Baker has visited transport manufacturer Wrightbus to hear about the company’s plans for the future.
The Government of Canada, the Province of British Columbia and BC Transit are investing $248.5mn in buses and public transit infrastructure.
The Singapore district of Jurong is set to open its new Town Hall Bus Interchange (JTHBI) later this month on Sunday, 26 November.
Wrightbus has received a new order to supply 34 Electroliner electric double-decker buses to Arriva in London.
Go North West and First Manchester have been awarded contracts to operate school bus services for Greater Manchester's Bee Network.
At Global Mobility Call, the Rural Mobility Conference addressed the need to improve connectivity for rural communities.
NFI subsidiary, Alexander Dennis has unveiled its latest next-generation electric buses: the Enviro100EV and Enviro400EV.
Snapper Services makes improving public transit performance easy by providing comprehensive network and individual journey views.
In Norwich, First Bus has started operating its first seven StreetDeck Electroliner electric buses manufactured by Wrightbus.
Busworld Europe 2023 hosted the EU ZEB Conference, which discussed the transition of the European bus and coach sectors to zero emissions.
France's first autonomous bus recently began its first trial run in Val-de-Marne, a department in île-de-France.
Totalkare has announced a partnership with Hunter Engineering Company, a manufacturer of wheel alignment and balancing technology.
German carrier, SWK Mobil Krefeld, has ordered ten emission-free Urbino 12 hydrogen buses from Solaris Bus & Coach.
Blue Bird has delivered its 1,500th zero-emission electric school bus to Modesto City Schools in California.
Volvo Buses has introduced its first 100% electric city bus in Latin America with a demonstration of its Volvo BZL Electric model.
Totalkare Ltd presents a huge range of lesser-known items that are essential for any workshop that takes itself seriously.
TSL-ESCHA and MAFELEC presented their joint product portfolio at Busworld Europe 2023 in Brussels from 7 to 12 October.
Sicilian carrier, AMTS Catania, has ordered 42 Urbino electric buses from Solaris as part of a 2022 Consip tender.
Metrolinx is working with ten transit agencies to continue the company's commitment to electrify bus fleets across Ontario.
Busworld Europe recently hosted a series of five EU conferences which addressed the future of bus operations.
The UK government has confirmed that it is reallocating 150 million GBP of HS2 funding to enhance bus services in the North and Midlands.
Transport for London (TfL) has confirmed plans for the next sections of the Superloop network in outer London.
Swedish public transport operator, Nobina Stockholm, has ordered 55 new Urbino 15 LE electric buses from Solaris.
Northern Ireland-based manufacturer, Wrightbus has received a new order to supply 12 hydrogen-powered buses in Geilenkirchen, Germany.
Roam has commenced passenger operations of its locally-made Roam Move electric shuttle bus in Nairobi, Kenya.
Transport for West Midlands (TfWM) has announced that work is set to begin on the new Dudley Interchange from the beginning of 2024.
The HID VAL100 ticket validator has been integrated into Cubic Transportation Systems' Umo™ fare collection system.
TfL celebrates the launch of its 1,000th zero-emission bus – a StreetDeck Electroliner equipped with the Voith Electrical Drive System.
SEPTA has released findings from a pilot leveraging Hayden AI's camera-assisted bus lane and stop enforcement technology in Philadelphia.
Last week, the ZEB Conference at Busworld shed light on whether a zero-emission future is in sight for the bus and coach industries.
Hitachi Energy has been selected by Colas Rail Italiato to supply its Grid-eMotion charging system for the Val Bisagno BRT line in Genoa.
From 7-12 October at Busworld 2023 in Brussels, Grammer presented its range of driver and passenger seats for buses.
From 7-12 October, Wavecom exhibited at Busworld Europe in Brussels to showcase its wireless communication and IoT solutions.
BYD premiered two new electric buses at Busworld Europe in Brussels. This included the BYD-UNVI DD13 and the BYD eBus B12.
At Busworld Europe 2023 in Brussels, Yutong's premium luxury electric coach, T15E, won awards for Design and Ecology.
Deutsche Bahn (DB) has extended the framework agreement for Ebusco to remain its primary supplier of 12- and 18-metre electric buses.
NFI has received new orders from California’s Omnitrans to deliver 22 New Flyer electric and hydrogen-powered 40-foot transit buses.
At Busworld, both Irizar and TEMSA presented hydrogen coaches that will deliver ranges of up to 1,000 kilometres on a single refuelling.
The annual update for the Cisco Portfolio Explorer for Transportation has just been released, featuring 5 industry themes and 16 use cases.
A new data integration between Vontas, Swiftly, and Transit allows information to flow seamlessly between the three platforms.
To achieve the visibility it needs to improve the reliability of its service for passengers, Arriva CZ has shifted to a data-driven approach.
NFI's subsidiary, New Flyer of America, has extended the range of its articulated Xcelsior CHARGE NG electric bus by 30%.
At Busworld Europe, Ebusco has introduced Ebusco Energy FLEX: a flexible bi-directional energy storage and charging solution.
At Busworld 2023, Karsan is presenting its technological innovations, including developments in platooning and remote driving.
MAN Truck & Bus presented the world premiere of its Lion’s City 12 E LE and Lion’s Intercity LE 14 low-entry buses at Busworld on 6 October.
At Busworld, IVECO Bus unveiled its new E-WAY H2 electric bus, which can be powered using plug-in battery charging and hydrogen refuelling.
On 6 October, Van Hool unveiled its 24-metre double-articulated electric bus model ordered by Île-de-France Mobilités for operations in Paris.
At Busworld 2023, ZF will showcase its latest electric portal axle AxTrax 2 LF specifically designed for low-floor city buses.
At Busworld, Solaris has launched the latest model of its Urbino 18 electric articulated bus, featuring new driveline architecture.
On 6 October, Turkish bus manufacturer, Otokar presented four new zero-emission bus models at Busworld Europe.
NFI has partnered with American Battery Solutions (ABS) to procure battery packs for its electric transit buses and coaches in North America.
MAN has delivered a Lion's Explorer 12 E electric bus to Golden Arrow Bus Services (GABS) in Cape Town, South Africa.
Agencies partnered with both Transit and Swiftly can now easily input detours and have them intuitively displayed to app users in real time.
FlixBus is launching its intercity coach service in Chile on 5 October, marking its 42nd country worldwide.
CRRC has announced that its first hydrogen-powered ‘autonomous rail rapid transit’ (ART) bus has commenced operation in Malaysia.
XCharge Group has partnered with SGS to open a brand new charging station testing facility in Coslada, Madrid.
Equipmake has been selected by Big Bus Tours to repower 10 double-decker, open-top buses with its electric drivetrain technology.
Icomera’s new X7 router is a gateway to a powerful centralised connectivity platform, supporting multiple, resource-intensive applications.
Use the form opposite to get in touch with Swiftly directly to discuss any requirements you might have.