Crew Transfer and Hotel Accommodation
Xenia SpA SB handles the entire crew transfer and hotel accommodation by identifying the most appropriate means and hospitality facilities as well as negotiating the rates for passengers and crew, both for scheduled travel and for travel disruptions, layovers, and rerouting. We conduct targeted negotiations, book hotels worldwide and offer a flexible service, guaranteeing availability by telephone 24 hours a day, 7 days a week.
Xenia SpA SB handles the crew transfer and hotel accommodation process through wordwide scouting, targeted negotiation and 24/7/365 contact center availability. Our strategy is based on contracting and profit maximization for our clients and providing personalised rates according to companies needs. Agreements with hotels are set out in contracts in accordance with a model based on individual client needs which sets out the specific contractual elements of a qualitative and economic nature such as room type, the quota of rooms in an allotment, pricing tiers, time limits and release of rooms, penalties, invoicing and reporting methods, etc. Xenia can book hotels worldwide using both traditional channels and its proprietary system, which compiles a list of preferred hotels for each client. Constant implementation of our service models and systems, as well as research and development into innovative solutions, make our services top of the line, providing quick responses to every new operating requirement. Our extensive network of partners enables us to guarantee quick responses, high standards of quality, punctuality, and support worldwide. Xenia also conducts targeted negotiations that take into account the rules and travel policy of each company as well as their expectations in terms of budget, quality standards, services, and payment methods.