Digital Passenger Solutions

‘Infotainment’, a portmanteau of ‘information’ and ‘entertainment’ gives passengers both relevant journey information as well as access to entertainment services, such as television, music and radio in order to increase passenger experience. Suppliers in this section create both the hardware and the software aspects of passenger infotainment.

Passenger information, given to passengers on dedicated passenger information displays or directly to their smartphones via apps etc. allows passengers to plan their journeys, find out timetables and get information about delays, cancellations or other disruptions. Operators can additionally use these displays or services to generate additional revenue by selling advertising space. The suppliers in this section provide passenger information solutions, such as the displays, or the necessary software components.

Surveillance and CCTV solutions are designed to keep passengers and staff safe and assets such as vehicles and infrastructure protected by acting as a deterrent. These can be on board buses or at bus stops. In addition, this area covers body-worn CCTV cameras, which can capture both audio and video. CCTV technology also assists in the management and investigation of major incidents and in traffic monitoring. This section features suppliers who manufacture surveillance and CCTV-related products as well as all the latest news, videos and information on this area.

Ticketing comprises both hardware and software, from paper tickets to card readers and ticket vending machines on the one hand and reservation and ticketing software and apps on the other. Paperless tickets are becoming increasingly commonplace, with smart ticketing – tickets that can be loaded on to smartcards or mobile phones – becoming the norm. This section features suppliers who specialise in all aspects of ticketing and fare collection for the transport sector. You will find a directory of them below. You will also find the latest ticketing news here, including updates about events in the ticketing field such as Transport Ticketing Global.

Smartphones and other portable devices such as tablets and laptops have become ubiquitous. Passengers using the public transport network now expect to access wifi during their journey for leisure or work purposes. Operators not only increase their attractiveness to potential passengers by providing free wifi, they can also use it to gather insightful data on their customers. You will find a directory of suppliers who provide wifi solutions to the transport sector here, along with the latest industry updates, videos and images.